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Shipping Policy
Processing Time
- Orders are processed within 14 business days (excluding weekends and holidays) after payment is received.
- During peak periods, processing times may be extended.
- All orders are subject to processing time, from the time it takes for a shipment to process and the time it takes for a shipment to reach its destination. Standard domestic and international orders can take up to 3-5 business days (excluding Saturdays, Sundays, and Holidays) to process.
- After your payment is received, standard domestic and international orders can take 10-14 business days to complete, not including weekends or holidays.
Shipping Rates and Delivery Times
Shipping rates and estimated delivery times are calculated at checkout and depend on your location, order size, and selected shipping method. Please note: Delivery times are estimates and may vary due to external factors beyond our control, such as customs delays or carrier issues. Any Heels and Pyramids, LLC Shops are not responsible for holdups at the USPS, UPS, international carriers, customs, etc. We are not responsible for delays at your local USPS office or any USPS errors. Please file any Postal complaints directly with the carrier.
Domestic Shipping
Tracking information will be provided once your order has been shipped.
International Shipping
International shipments may be subject to customs duties, taxes, and fees imposed by your country. These additional charges are the customer’s responsibility. Please note: Delivery times are estimates and may vary due to external factors beyond our control, such as customs delays or carrier issues. Heels and Pyramids, LLC Shops is not responsible for holdups at the USPS, UPS, international carriers, customs, etc. We are not responsible for delays at your local USPS office or any USPS errors. Please file any Postal complaints directly with the carrier. We are not responsible for any additional fees incurred by customs or shipping carriers.
Order Tracking
Once your order has shipped, you will receive an email with your tracking number and a link to track your package.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) is out of stock, we will send an email to inform you and ship the part of the order that is in stock. Once the rest of the order is replenished, you will be the first to receive your order. An email will be sent once the out-of-stock item has been shipped.
Missing or Delayed Shipments
If your package is delayed or missing, please reach out to the carrier to resolve the issue as quickly as possible. We are not responsible for any additional fees incurred by customs or shipping carriers.
Lost, Damaged, or Stolen Packages
We are not responsible for lost, stolen, or damaged packages once they have been marked as delivered by the carrier. Please file any delivery complaints with the carrier IF the package has been marked as already delivered by the carrier.
If you have any questions, contact us at: Hello@HeelsandPyramids.com
Any Heels and Pyramids, LLC Shops reserve the right to update or modify this shipping policy at any time. Changes will be posted on this page with the updated effective date.
Effective Date: January 7, 2025
